The types of personal information or personal data we may collect about you include:
We may collect these types of personal information directly from you or from third parties.
We may collect, hold, use and disclose personal information for the following purposes:
We do not sell your personal information.
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable European Union laws. The legal bases depend on the services you use and how you use them. This means we collect and use your information only where:
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using our services.
We may disclose personal information to:
Please note that third parties which process your personal data may include:
|Eway||Payment Gateway provider||Financial / Identity|
|Paypal||Payment Gateway provider||Financial / Identity|
|Hostopia (Web24)||Web Hosting||All data|
|Zendesk / Zopim||Customer Support Tools||Communications|
|Trulioo||Identity Verification||Identity / Financial / Verification / Technical / Image|
|Google Analytics||Anonymous reporting of site use||Usage / Technical|
|Google Adwords||Data transferred from Analytics||Usage|
|Social media interactions||Usage / Identity / Communications|
|Social media interactions||Usage / Identity / Communications|
|Google Plus||Social media interactions||Usage / Identity / Communications|
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and, if you are an individual located in the EEA, to third parties that reside outside the EEA.
Where the disclosure of your personal information is solely subject to Australian privacy laws (and not subject to the GDPR), you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.
Where the disclosure of your personal information is subject to GDPR, you acknowledge that there are risks if the third party outside the EEA engages in any act or practice that would contravene the GDPR and where there is no adequacy decision in place with the country outside the EEA or appropriate safeguards in place with the third party.
Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation, sexual practices or sex life, criminal records, health information or biometric information.
Provided you consent, your sensitive information may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected.
Sensitive information may also be used or disclosed if required or authorised by law.
Controllers are defined by the GDPR as natural or legal persons, a public authority, agency or other body to which personal information or personal data has been disclosed, whether via a third party or not, and who determines the purposes and means of processing personal information. We are a controller under the GDPR as we collect, use and store your personal information to enable us to provide you with our goods and/or services.
As a controller, we have certain obligations under the GDPR when collecting, storing and using the personal information of individuals based in the EEA. If you are an individual located in the EEA, your personal data will:
We also apply these principles to the way we collect, store and use the personal information of our international customers or clients.
Specifically, we have the following measures in place, in accordance with the GDPR:
Restrict or removal of personal data: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict how we process your personal information, we will let you know how the restriction affects your use of our Site or products and services. If you would like to remove any or all of your personal data please contact us using the details below.
Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party (data portability).
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles or an article of the GDPR and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Office of the Australian Information Commissioner if you wish to make a complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures such as the pseudonymisation and encryption of personal information, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
We use the following cookies:
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|Member Login||MEMBERID |
|These cookies are set when members login to the website to provide you with access to your account.|
|Return to page||RETURNTOURL |
|If you try to access a member only page when not logged in, this cookie is set so that we can take you back to that page after you login|
|Keep Me Logged In||REMEMBERID |
|These cookies are set if you choose to have the website keep you logged in|
|Last Search||LASTHOUSESEARCH |
|These cookies save the last Find A House or Find A Sitter search you did for your convenience when you return to the search page.|
|Favourites||FAVOURITES||This cookies saves your favourites preferences when you are not logged in.|
|Cookie Message||COOKIEMSG||This cookie is set when you arrive on our website so you only need to see the Cookie message at the top once.|
|Website Session||CFID |
|These cookies help the website to function properly by keeping track of your current visit to the website|
|Customer Support||__zlcmid||This cookie is for our online customer help system provided by Zopim.|
|Google Analytics||_ga |
|These cookies are used to collect anonymous information about how visitors use our site so we can improve our service to you.|
|For Google+ sharing, maps and spam prevention for "contact us" form.|
|facebook.com domain cookies||For Facebook sharing and liking.|
|twitter.com domain cookies||For Twitter sharing.|
|Tapfiliate||tapfiliate.com, beacon.tapfiliate.com and frstre.com domain cookies||For our affiliate programme.|
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.
For any questions or notices, please contact our Privacy Officer at:
Itchyfoot Pty Ltd ABN 13 154 573 577
Last update: 22 May 2018